Privacy Policy

Last updated: 14 March 2026

Website: distressuae.com (the “Website”)

Data Controller / Operator: B U D LEASING & MANAGEMENT OF SELF OWNED PROPERTY L.L.C (the “Company”, “we”, “us”, “our”). 

License No.: 1566775 (Dubai Department of Economy and Tourism). 

Commercial Register No.: 2748655. 

Dubai Chamber Membership No. (DCCI): 653472. 

Address: Office 1-042S, Dubai Investment Park 1, Dubai, United Arab Emirates. 

Email: [email protected]. 

Phone: +971 4 234 4482. 

WhatsApp/Mobile: +971 54 710 1445. 

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use the Website and our related communication channels (including WhatsApp, email, and phone) (together, the “Service”). By using the Service, you acknowledge this Policy.

We aim to process personal data in line with applicable UAE data protection requirements (including the UAE Personal Data Protection Law principles).

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1) What the Service Does

distressuae.com helps users request access to time-sensitive property opportunities (“distress deals”) and enables communication and introductions with relevant third parties (e.g., sellers, developers, and/or licensed professionals).

You may contact us as:

• a Buyer requesting curated opportunities, or
• a Seller requesting a fast sale.

Because distress opportunities can be limited and move quickly, we may communicate primarily through direct messaging (including WhatsApp).

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2) Personal Data We Collect

2.1 Data you provide to us

Depending on your request, we may collect:

• Identity & contact details: name, phone number, WhatsApp number, email, preferred language.
• Buyer criteria: budget range, preferred areas, property type, purpose (end-use/investment), timeline, payment readiness (e.g., cash vs mortgage), other preferences you share.
• Seller details: project/building, unit details, target price expectations, urgency timeline, mortgage status (if you disclose it), and general readiness of documents you choose to mention.
• Communications: messages, call notes, and information you provide via forms, WhatsApp, email, or phone.

Please do not send sensitive personal data unless it is necessary. If you share sensitive data voluntarily, we will handle it with care but cannot guarantee security on third-party messaging platforms.

2.2 Data collected automatically

When you visit the Website, we may collect:

• IP address, device type, browser type, operating system,
• approximate location (city/country level),
• pages viewed, session activity, referral source,
• interaction events (e.g., button clicks, form starts/submissions).

2.3 Cookies and similar technologies

We may use cookies and similar technologies for:

• essential website functionality,
• security and performance,
• analytics and measurement (if enabled),
• advertising attribution (if enabled).

(See Section 9.)

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3) Why We Use Personal Data (Purposes)

We use personal data to:

1. Respond to your requests

• understand your needs,
• clarify details,
• share relevant opportunities,
• arrange introductions, calls, or viewings.

2. Operate and improve the Service

• maintain the Website,
• analyze performance and user experience,
• improve messaging and matching workflows.

3. Security and fraud prevention

• detect spam/abuse,
• protect users and our systems.

4. Legal and compliance

• meet legal obligations,
• respond to lawful requests,
• protect our rights.

5. Marketing (where permitted)

• send updates about opportunities and service improvements. You can opt out at any time (Section 8).

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4) How We Share Personal Data

We do not sell your personal data.

We may share personal data in limited situations:

4.1 With third parties necessary to deliver your request

Depending on your request, we may share limited information with:

• sellers/buyers (to facilitate introductions),
• developers or authorized representatives (to confirm availability/details),
• licensed brokers/agents (if involved in the transaction),
• lawyers/conveyancers,
• banks/mortgage advisors (only if you request such assistance),
• service providers relevant to closing logistics.

We share only what is reasonably needed (e.g., contact + key criteria) to progress your request.

4.2 With service providers (processors)

We may use vendors for:

• website hosting and infrastructure,
• analytics/measurement tools,
• CRM or lead management,
• communication tooling.

We expect providers to apply appropriate safeguards.

4.3 Legal disclosures

We may disclose personal data if required by law or to:

• comply with legal process,
• investigate suspected fraud or misuse,
• protect rights, safety, and security.

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5) International Data Transfers

Your personal data may be processed or stored outside the UAE if we use international cloud infrastructure or tools (e.g., hosting, analytics, CRM, messaging tooling). Where this occurs, we take reasonable steps to ensure appropriate safeguards are used (contractual and technical measures).

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6) Data Retention

We keep personal data only as long as needed for the purposes in this Policy, including to:

• respond to your requests and provide the Service,
• maintain records and communications history,
• comply with legal obligations and resolve disputes.

Typical retention guidelines:

• Buyer/Seller inquiries: up to 24 months from last interaction (or earlier upon valid deletion request where applicable),
• security logs: up to 12 months.

We may retain anonymized/aggregated analytics longer.

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7) Security

We use reasonable security measures (e.g., HTTPS, access controls, limited internal access, operational safeguards). However, no system is 100% secure and third-party channels (like WhatsApp) are outside our full control. Use discretion when sharing information.

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8) Your Choices and Rights

8.1 Access / correction / deletion

You may request:

• access to personal data we hold about you,
• correction of inaccuracies,
• deletion of your data (where legally and operationally applicable),
• restriction or objection to certain processing.

To submit a request, contact us:

• Email: [email protected] 
• Or via WhatsApp: +971 54 710 1445 

We may need to verify your identity before acting.

8.2 Marketing opt-out

If you receive promotional updates, you can opt out anytime by:

• replying “STOP” in WhatsApp, or
• emailing us with an opt-out request.

Service-related messages (e.g., replies to your inquiry) may still be sent as necessary.

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9) Cookies (Short Cookie Notice)

9.1 What cookies may be used for

• Essential: site functionality and security
• Analytics: understand traffic and improve UX
• Advertising: measure performance of ads (if enabled)

9.2 Managing cookies

You can control cookies via:

• browser settings, and/or
• cookie banner choices (if implemented on the Website).

10) Third-Party Links

The Website may link to third-party services (e.g., WhatsApp). Their privacy practices are governed by their own policies, and we are not responsible for third-party content or practices.

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11) Children

The Service is not intended for anyone under 18. We do not knowingly collect data from minors.

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12) Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will change accordingly. Your continued use of the Service means you accept the updated Policy.

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13) Contact

B U D LEASING & MANAGEMENT OF SELF OWNED PROPERTY L.L.C 

License No.: 1566775 

Commercial Register No.: 2748655 

Dubai Chamber Membership (DCCI): 653472 

Address: Office 1-042S, Dubai Investment Park 1, Dubai, UAE 

Email: [email protected] 

Phone: +971 4 234 4482 

WhatsApp: +971 54 710 1445